The following privacy policies apply to customers in the United States.
Orders are shipped C.O.D. cash, unless credit has been approved. UPS C.O.D. charges apply.
TERMS OF SALE
Net 30 days from date of invoice to accounts with approved credit. A late payment fee of 2% per month may be added to past due amount.
Prices are subject to change without notice.
All orders under $25.00, excluding freight and taxes, are subject to a $5 service charge.
Sales tax will be charged on all shipments in California unless an up to date state re-sale tax certificate is on file with us.
All shipments are F.O.B. La Verne, CA via UPS ground delivery. We reserve the right to select routing of shipment for prepaid freight orders. $1,000.00 minimum order for prepaid ground freight for each shipment with one destination within the Continental U.S. We pay ground freight on back orders. For UPS air service, we will pay the regular ground portion of the freight if the order is $1,000.00 or higher. Customer will be responsible for the difference.
Product returned from distributor for credit or exchange will be accepted (within 1 year of purchase)on the basis of the following terms:
1. They must be current products.
2. All items returned for replacement or refund must be in their orginal packaging.
3. Returned Goods Authorization (RGA) number is obtainable from GDP.
4. List of items returned and reason(s) for return.
5. Freight charges must be prepaid by the customer.
6. A 20% re-stocking fee will apply to all non-defective returns.
7. All returns are subject to inspection before a replacement or credit can be processed.
8. No dealer is authorized to replace defective goods without prior approval from Gateway Diamond Products.
Gateway Diamond Products warrants all of its diamond tools against possible defects in workmanship and/or materials within (1) year from the date of purchase. This warranty does not cover any product determined to have been used in a non-application accident or miscellaneously damaged resulting from operator abuse or misuse. In no event shall Gateway diamond Products be liable for consequential or incidental damages arising out of the failure of any product to operate properly.
Any tools coved under this warranty will be repaired or replaced at Gateway Diamond Products' option.